:root {
    --bg: #f3f6fa;
    --panel: #ffffff;
    --nav: #151a37;
    --text: #0f172a;
    --muted: #667085;
    --line: #dbe2ec;
    --primary: #0477c8;
    --primary-dark: #075b96;
    --warning: #f5a400;
    --success: #21b85b;
    --danger: #d63b2c;
    --closed: #667085;
    --shadow: 0 14px 28px rgba(15, 23, 42, 0.12);
}

body[data-theme="dark"] {
    --bg: #0f172a;
    --panel: #172033;
    --nav: #070b1d;
    --text: #f8fafc;
    --muted: #a9b5c7;
    --line: #2b3850;
    --shadow: 0 14px 28px rgba(0, 0, 0, 0.28);
}

body[data-theme="dark"].admin-modern .portal-main {
    background: #0f172a;
}

body[data-theme="dark"] .admin-topline,
body[data-theme="dark"] .hero-panel,
body[data-theme="dark"] .card,
body[data-theme="dark"] .metric-grid article {
    background: #172033;
    border-color: #2b3850;
    box-shadow: none;
}

body[data-theme="dark"] .admin-hero {
    background: #172033;
}

body[data-theme="dark"] .chart-actions span,
body[data-theme="dark"] .admin-modern .chart-actions span {
    background: #202b42 !important;
    border-color: #324158 !important;
    color: #d8e2f1 !important;
}

body[data-theme="dark"] .analytics-note,
body[data-theme="dark"] .business-hours,
body[data-theme="dark"] .queue-label span,
body[data-theme="dark"] .pending-summary span {
    color: #a8b3c7 !important;
}

body[data-theme="dark"] .average-chart,
body[data-theme="dark"] .admin-modern .average-chart {
    background: linear-gradient(#2b3850 1px, transparent 1px) 0 0 / 100% 20%, #172033 !important;
    border-color: #324158 !important;
}

body[data-theme="dark"] .chart-axis,
body[data-theme="dark"] .admin-modern .chart-axis {
    color: #a8b3c7 !important;
}

body[data-theme="dark"] .priority-donut > div,
body[data-theme="dark"] .admin-modern .priority-donut > div {
    background: #172033 !important;
}

body[data-theme="dark"] .priority-donut strong,
body[data-theme="dark"] .priority-donut > div span {
    color: #f8fafc !important;
}

body[data-theme="dark"] .priority-donut .donut-num,
body[data-theme="dark"] .admin-modern .priority-donut .donut-num {
    background: #202b42 !important;
    border-color: #324158 !important;
    color: #f8fafc !important;
}

body[data-theme="dark"] .avg-bar b em,
body[data-theme="dark"] .admin-modern .avg-bar b em {
    color: #f8fafc !important;
}

body[data-theme="dark"] .rule-list p,
body[data-theme="dark"] .note-box,
body[data-theme="dark"] .pending-summary,
body[data-theme="dark"] .ticket-meta,
body[data-theme="dark"] .queue-track,
body[data-theme="dark"] tr:hover td {
    background: #202b42;
}

body[data-theme="dark"] input,
body[data-theme="dark"] select,
body[data-theme="dark"] textarea {
    background: #111827;
    border-color: #324158;
    color: #f8fafc;
}

body[data-theme="dark"] table th,
body[data-theme="dark"] table td {
    border-color: #324158;
}

* {
    box-sizing: border-box;
}

body {
    margin: 0;
    background: var(--bg);
    color: var(--text);
    font-family: Arial, Helvetica, sans-serif;
}

a {
    color: inherit;
    text-decoration: none;
}

button,
.button-small {
    background: var(--primary);
    border: 0;
    border-radius: 5px;
    color: #fff;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    min-height: 38px;
    padding: 0 14px;
}

button:hover,
.button-small:hover {
    background: var(--primary-dark);
}

.danger-button,
.danger-card button {
    background: var(--danger);
}

.danger-button:hover,
.danger-card button:hover,
.reopen-box button:hover {
    background: #a93226;
}

input,
select,
textarea {
    width: 100%;
    border: 1px solid var(--line);
    border-radius: 6px;
    background: var(--panel);
    color: var(--text);
    font: inherit;
    margin-top: 7px;
    padding: 11px 12px;
}

.phone-field {
    align-items: center;
    display: grid;
    grid-template-columns: 52px 1fr;
    margin-top: 7px;
}

.phone-field b {
    align-items: center;
    align-self: stretch;
    background: var(--bg);
    border: 1px solid var(--line);
    border-radius: 6px 0 0 6px;
    color: var(--text);
    display: flex;
    justify-content: center;
}

.phone-field input {
    border-left: 0;
    border-radius: 0 6px 6px 0;
    margin-top: 0;
}

label {
    color: var(--muted);
    display: block;
    font-size: 13px;
    font-weight: 700;
}

textarea {
    resize: vertical;
}

.muted {
    color: var(--muted);
}

.auth-page {
    min-height: 100vh;
    display: grid;
    place-items: center;
    padding: 28px;
    background:
        radial-gradient(circle at top left, rgba(4, 119, 200, 0.14), transparent 34%),
        linear-gradient(135deg, #eef3f9 0%, #f8fafc 100%);
}

.auth-shell {
    width: min(1120px, 100%);
    display: grid;
    grid-template-columns: minmax(420px, 1.15fr) minmax(420px, 0.85fr);
    background: var(--panel);
    border: 1px solid var(--line);
    border-radius: 14px;
    box-shadow: 0 24px 70px rgba(15, 23, 42, 0.16);
    overflow: hidden;
}

.brand-panel {
    background:
        linear-gradient(145deg, rgba(21, 26, 55, 0.96), rgba(12, 24, 52, 0.98)),
        var(--nav);
    color: #fff;
    min-height: 640px;
    padding: 56px;
    display: flex;
    flex-direction: column;
    justify-content: center;
    position: relative;
}

.brand-panel::after {
    border: 1px solid rgba(255, 255, 255, 0.08);
    border-radius: 18px;
    content: "";
    inset: 26px;
    pointer-events: none;
    position: absolute;
}

.brand-panel.engineer {
    background:
        linear-gradient(145deg, rgba(18, 33, 67, 0.97), rgba(8, 27, 53, 0.98)),
        #122143;
}

.brand-logo {
    background: #fff;
    height: 76px;
    width: 238px;
    object-fit: contain;
    padding: 12px;
    border-radius: 8px;
    box-shadow: 0 18px 40px rgba(0, 0, 0, 0.18);
}

.brand-panel h1 {
    font-size: 52px;
    line-height: 1.08;
    margin: 34px 0 18px;
}

.brand-panel p {
    color: #d9e4f2;
    font-size: 19px;
    line-height: 1.6;
    max-width: 560px;
}

.auth-highlights {
    display: grid;
    gap: 12px;
    margin-top: 34px;
}

.auth-highlights span {
    align-items: center;
    color: #e7eef8;
    display: flex;
    font-size: 14px;
    gap: 10px;
}

.auth-highlights span::before {
    background: #0cb3ff;
    border-radius: 999px;
    content: "";
    flex: 0 0 8px;
    height: 8px;
    width: 8px;
}

.auth-card {
    display: flex;
    flex-direction: column;
    gap: 16px;
    justify-content: center;
    padding: 64px 56px;
}

.auth-card h2 {
    font-size: 36px;
    margin: 0;
}

.auth-eyebrow {
    color: var(--primary);
    font-size: 12px;
    font-weight: 900;
    letter-spacing: 0.08em;
    text-transform: uppercase;
}

.auth-subtitle {
    color: var(--muted);
    line-height: 1.5;
    margin: -6px 0 8px;
}

.auth-card label {
    color: #4b5568;
    font-size: 14px;
}

.auth-card input {
    min-height: 50px;
}

.auth-card input:focus {
    border-color: var(--primary);
    box-shadow: 0 0 0 4px rgba(4, 119, 200, 0.12);
    outline: 0;
}

.auth-card button {
    min-height: 50px;
    margin-top: 4px;
}

.auth-card a {
    color: var(--primary);
    font-weight: 700;
}

.auth-links {
    align-items: center;
    display: flex;
    justify-content: space-between;
    gap: 14px;
    margin-top: 8px;
}

.alert,
.success {
    border-radius: 6px;
    padding: 12px 14px;
}

.alert {
    background: #fff0ed;
    color: #a52d20;
}

.success {
    background: #e8f8ee;
    color: #0b6f3f;
    margin-bottom: 22px;
}

.portal-shell {
    min-height: 100vh;
    display: grid;
    grid-template-columns: 240px 1fr;
}

.sidebar {
    background: var(--nav);
    color: #fff;
    min-height: 100vh;
    padding: 24px 0;
    position: sticky;
    top: 0;
}

.sidebar-logo {
    background: #fff;
    display: block;
    height: 58px;
    margin: 0 24px 16px;
    object-fit: contain;
    padding: 8px;
    width: 186px;
    border-radius: 3px;
}

.sidebar h2 {
    color: #0cb3ff;
    font-size: 19px;
    margin: 0 24px 8px;
}

.sidebar a {
    display: block;
    padding: 14px 24px;
    border-left: 4px solid transparent;
}

.sidebar a:hover,
.sidebar a.active {
    background: rgba(255, 255, 255, 0.08);
    border-left-color: #0cb3ff;
}

.portal-main {
    min-width: 0;
    padding: 48px 30px;
}

.hero-panel,
.card,
.metric-grid article {
    background: var(--panel);
    border: 1px solid var(--line);
    border-radius: 14px;
    box-shadow: var(--shadow);
}

.hero-panel {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 18px;
    margin-bottom: 26px;
    padding: 22px 26px;
}

.hero-panel h1 {
    font-size: 32px;
    font-weight: 500;
    margin: 0 0 10px;
}

.hero-panel p {
    margin: 0;
}

.hero-panel button {
    background: var(--warning);
    color: #101828;
}

.metric-grid {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 24px;
    margin-bottom: 42px;
}

.admin-modern .portal-main {
    background: #f4f6fb;
    padding-top: 10px;
}

.admin-topline {
    align-items: center;
    background: var(--panel);
    border: 1px solid var(--line);
    border-radius: 8px 8px 0 0;
    color: #35427a;
    display: flex;
    font-size: 13px;
    gap: 8px;
    padding: 14px 18px;
}

.admin-hero {
    border-radius: 0;
    box-shadow: none;
    margin-bottom: 14px;
    padding: 14px 18px;
}

.admin-hero h1 {
    font-size: 21px;
    font-weight: 800;
    margin-bottom: 4px;
}

.admin-hero select {
    max-width: 190px;
}

.admin-kpis {
    grid-template-columns: repeat(6, minmax(0, 1fr));
    gap: 12px;
    margin-bottom: 18px;
}

.admin-kpis article {
    border-radius: 6px;
    min-height: 96px;
    padding: 16px;
}

.admin-kpis span {
    color: #4b5568;
    margin-bottom: 10px;
}

.admin-kpis strong {
    color: #3349a6;
    font-size: 30px;
}

.modern-analytics {
    grid-template-columns: minmax(0, 1fr) minmax(0, 0.95fr);
}

.analytics-card {
    min-height: 360px;
    padding: 0;
    overflow: hidden;
}

.analytics-card .card-title {
    border-bottom: 1px solid var(--line);
    margin: 0;
    padding: 14px 16px;
}

.analytics-card .analytics-note,
.analytics-card .business-hours,
.analytics-card .average-chart-wrap,
.analytics-card .priority-layout {
    margin-left: 16px;
    margin-right: 16px;
}

.analytics-card .analytics-note {
    margin-top: 14px;
}

.analytics-note {
    color: var(--muted);
    font-size: 13px;
    margin: 0 0 10px;
}

.chart-actions {
    display: flex;
    gap: 8px;
}

.chart-actions span {
    background: #f4f6fb;
    border: 1px solid #dde4f0;
    border-radius: 5px;
    color: #667085;
    font-size: 11px;
    font-weight: 700;
    padding: 5px 8px;
}

.business-hours {
    align-items: center;
    display: flex;
    gap: 8px;
    margin-bottom: 18px;
}

.business-hours input {
    margin: 0;
    width: auto;
}

.average-chart-wrap {
    display: grid;
    grid-template-columns: 30px 1fr;
}

.chart-axis {
    color: #68758a;
    display: flex;
    flex-direction: column;
    font-size: 11px;
    height: 210px;
    justify-content: space-between;
    padding: 10px 6px 30px 0;
    text-align: right;
}

.average-chart {
    align-items: end;
    background:
        linear-gradient(#e8edf5 1px, transparent 1px) 0 0 / 100% 20%,
        #fff;
    border-left: 1px solid #d9e0eb;
    border-bottom: 1px solid #d9e0eb;
    display: grid;
    gap: 24px;
    grid-template-columns: repeat(4, 1fr);
    height: 210px;
    padding: 16px 26px 0;
}

.avg-bar {
    align-items: center;
    display: flex;
    flex-direction: column;
    gap: 8px;
    height: 100%;
    justify-content: end;
    min-width: 0;
}

.avg-bar b {
    border: 2px solid currentColor;
    border-radius: 6px 6px 0 0;
    display: block;
    height: var(--h);
    position: relative;
    width: 100%;
}

.avg-bar b em {
    color: #24324b;
    font-size: 12px;
    font-style: normal;
    font-weight: 800;
    left: 50%;
    position: absolute;
    top: 8px;
    transform: translateX(-50%);
}

.avg-bar.lime b { background: rgba(168, 207, 40, 0.45); }
.avg-bar.amber b { background: rgba(255, 188, 23, 0.34); }
.avg-bar.green b { background: rgba(37, 187, 105, 0.50); }
.avg-bar.blue b { background: rgba(82, 110, 220, 0.42); }

.avg-bar span {
    color: var(--muted);
    font-size: 12px;
    text-align: center;
}

.avg-bar.lime { color: #a8cf28; }
.avg-bar.amber { color: #ffbc17; }
.avg-bar.green { color: #25bb69; }
.avg-bar.blue { color: #526edc; }

.priority-layout {
    align-items: center;
    display: grid;
    gap: 26px;
    grid-template-columns: 1fr 150px;
    min-height: 230px;
}

.priority-donut {
    align-items: center;
    background:
        conic-gradient(
            #bfeecf 0 var(--low),
            #a8aedf var(--low) calc(var(--low) + var(--medium)),
            #f3d36d calc(var(--low) + var(--medium)) 100%
        );
    border-radius: 999px;
    display: grid;
    height: 210px;
    justify-self: center;
    place-items: center;
    position: relative;
    width: 210px;
}

.priority-donut.empty {
    background: conic-gradient(#eef2f7 0 100%) !important;
}

.priority-donut div {
    background: var(--panel);
    border-radius: inherit;
    display: grid;
    height: 104px;
    place-items: center;
    text-align: center;
    width: 104px;
}

.priority-donut strong {
    font-size: 28px;
}

.priority-donut span {
    color: var(--muted);
    font-size: 12px;
    margin-top: -18px;
}

.priority-donut .donut-num {
    align-items: center;
    background: rgba(255, 255, 255, 0.76);
    border: 1px solid rgba(255, 255, 255, 0.9);
    border-radius: 999px;
    color: #35415a;
    display: flex;
    font-size: 12px;
    font-weight: 800;
    height: 28px;
    justify-content: center;
    margin: 0;
    position: absolute;
    width: 28px;
}

.low-num {
    right: 46px;
    bottom: 48px;
}

.medium-num {
    left: 36px;
    top: 96px;
}

.high-num {
    left: 78px;
    top: 26px;
}

.priority-legend {
    display: grid;
    gap: 10px;
}

.priority-legend p {
    align-items: center;
    display: grid;
    gap: 8px;
    grid-template-columns: 12px 1fr auto;
    margin: 0;
}

.priority-legend i {
    display: block;
    height: 12px;
    width: 12px;
}

.priority-legend .low { background: #bfeecf; }
.priority-legend .medium { background: #a8aedf; }
.priority-legend .high,
.priority-legend .critical { background: #f3d36d; }

.compact-overview {
    grid-template-columns: 1fr 1fr;
}

.metric-grid article {
    min-height: 160px;
    padding: 24px;
}

.metric-grid article:nth-child(1) {
    border-top: 4px solid var(--primary);
}

.metric-grid article:nth-child(2) {
    border-top: 4px solid var(--warning);
}

.metric-grid article:nth-child(3) {
    border-top: 4px solid #376df6;
}

.metric-grid article:nth-child(4) {
    border-top: 4px solid var(--danger);
}

.metric-grid span {
    display: block;
    margin-bottom: 22px;
}

.metric-grid strong {
    display: block;
    font-size: 58px;
    line-height: 1;
}

.metric-grid .detail-kpi-text {
    font-size: 24px;
    line-height: 1.2;
    word-break: break-word;
}

.workspace-grid,
.dashboard-grid {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(360px, 0.9fr);
    gap: 24px;
    margin-bottom: 26px;
}

.card {
    padding: 22px;
}

.card-title {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    margin-bottom: 20px;
}

.card-title h2 {
    font-size: 20px;
    font-weight: 500;
    margin: 0;
}

.card-title span {
    color: var(--muted);
    font-size: 13px;
}

.form-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 16px;
}

.wide {
    grid-column: 1 / -1;
}

.form-card button {
    margin-top: 18px;
    width: 100%;
}

.password-card {
    max-width: 560px;
}

.password-card label {
    margin-bottom: 16px;
}

.password-card button {
    width: 100%;
}

.client-page {
    align-items: start;
}

.client-shell {
    display: grid;
    gap: 26px;
    max-width: 1180px;
    width: 100%;
}

.client-hero {
    background: var(--nav);
    border-radius: 14px;
    color: #fff;
    padding: 34px;
}

.client-hero h1 {
    font-size: 34px;
    margin: 22px 0 10px;
}

.client-hero p {
    color: #d9e4f2;
    margin: 0;
}

.client-form button {
    margin-top: 18px;
    width: 100%;
}

.client-reply-form button {
    margin-top: 16px;
    width: 100%;
}

.decision-grid {
    display: grid;
    gap: 18px;
    grid-template-columns: repeat(2, minmax(0, 1fr));
}

.decision-box {
    background: var(--bg);
    border: 1px solid var(--line);
    border-radius: 8px;
    display: grid;
    gap: 14px;
    padding: 16px;
}

.decision-box button {
    width: 100%;
}

.reopen-box button {
    background: var(--danger);
}

.danger-card {
    border-color: rgba(214, 59, 44, 0.35);
}

.delete-ticket-form button {
    margin-top: 16px;
    width: 100%;
}

.row-actions {
    align-items: center;
    display: flex;
    gap: 8px;
}

.row-actions form {
    margin: 0;
}

.row-actions button {
    min-height: 38px;
}

.client-portal {
    min-height: 100vh;
    display: grid;
    grid-template-columns: 250px 1fr;
}

.client-sidebar {
    background: var(--nav);
    color: #fff;
    min-height: 100vh;
    padding: 24px 0;
    position: sticky;
    top: 0;
}

.client-sidebar h2 {
    color: #0cb3ff;
    font-size: 19px;
    margin: 0 24px 8px;
}

.client-sidebar a {
    display: block;
    padding: 14px 24px;
    border-left: 4px solid transparent;
}

.client-sidebar a:hover,
.client-sidebar a.active {
    background: rgba(255, 255, 255, 0.08);
    border-left-color: #0cb3ff;
}

.client-hero-panel {
    background: linear-gradient(135deg, var(--nav), #173a66);
    color: #fff;
}

.client-hero-panel p {
    color: #d9e4f2;
}

.client-workspace {
    grid-template-columns: minmax(0, 1.25fr) minmax(340px, 0.75fr);
}

.rule-list {
    display: grid;
    gap: 12px;
}

.rule-list p,
.note-box {
    background: var(--bg);
    border-radius: 8px;
    margin: 0;
    padding: 14px;
}

.file-help {
    color: var(--muted);
    display: block;
    font-size: 12px;
    font-weight: 500;
    line-height: 1.5;
    margin-top: 6px;
}

.attachment-list {
    background: var(--bg);
    border: 1px solid var(--line);
    border-radius: 8px;
    display: grid;
    gap: 10px;
    margin-top: 14px;
    padding: 14px;
}

.attachment-list strong {
    color: var(--text);
    font-size: 14px;
}

.attachment-list a {
    align-items: center;
    background: var(--panel);
    border: 1px solid var(--line);
    border-radius: 7px;
    color: var(--primary);
    display: flex;
    font-size: 13px;
    font-weight: 700;
    gap: 10px;
    justify-content: space-between;
    padding: 10px 12px;
}

.attachment-list a span {
    color: var(--muted);
    font-size: 12px;
    font-weight: 600;
}

.attachment-count {
    background: #eaf3ff;
    border-radius: 999px;
    color: var(--primary);
    display: inline-flex;
    font-size: 12px;
    font-weight: 800;
    padding: 6px 10px;
}

.table-wrap {
    overflow-x: auto;
}

table {
    border-collapse: collapse;
    width: 100%;
}

th,
td {
    border-bottom: 1px solid var(--line);
    padding: 14px 12px;
    text-align: left;
    white-space: nowrap;
}

th {
    color: var(--muted);
    font-size: 12px;
    text-transform: uppercase;
}

tr:hover td {
    background: var(--bg);
}

.pill {
    border-radius: 999px;
    display: inline-flex;
    font-size: 12px;
    font-weight: 800;
    padding: 6px 10px;
}

.pill.low {
    background: #eaf8f0;
    color: var(--success);
}

.pill.medium {
    background: #fff5dc;
    color: #9a6500;
}

.pill.high,
.pill.critical {
    background: #fff0ed;
    color: var(--danger);
}

.status-bars {
    display: grid;
    gap: 18px;
}

.status-bars div {
    display: grid;
    grid-template-columns: 110px 1fr 34px;
    align-items: center;
    gap: 12px;
}

.status-bars b {
    background: linear-gradient(90deg, var(--primary) var(--w), var(--bg) var(--w));
    border-radius: 999px;
    height: 14px;
}

.status-bars em {
    color: var(--muted);
    font-style: normal;
    text-align: right;
}

.overview-grid {
    align-items: stretch;
}

.overview-bars b {
    background: linear-gradient(90deg, var(--primary) var(--w), var(--bg) var(--w));
}

.status-donut {
    align-items: center;
    background:
        conic-gradient(
            var(--warning) 0 var(--open),
            #376df6 var(--open) calc(var(--open) + var(--progress)),
            var(--success) calc(var(--open) + var(--progress)) calc(var(--open) + var(--progress) + var(--resolved)),
            var(--closed) calc(var(--open) + var(--progress) + var(--resolved)) 100%
        );
    border-radius: 999px;
    display: grid;
    height: 180px;
    justify-items: center;
    margin: 0 auto 24px;
    place-items: center;
    width: 180px;
}

.status-donut div {
    align-items: center;
    background: var(--panel);
    border-radius: inherit;
    display: flex;
    flex-direction: column;
    height: 116px;
    justify-content: center;
    width: 116px;
}

.status-donut strong {
    font-size: 36px;
}

.status-donut span {
    color: var(--muted);
    font-size: 13px;
}

.queue-chart {
    display: grid;
    gap: 18px;
}

.queue-row {
    display: grid;
    gap: 8px;
}

.queue-label {
    align-items: center;
    display: flex;
    justify-content: space-between;
    gap: 14px;
}

.queue-label span {
    color: var(--muted);
    font-size: 13px;
}

.queue-track {
    background: var(--bg);
    border-radius: 999px;
    height: 14px;
    overflow: hidden;
}

.queue-track span {
    background: var(--primary);
    border-radius: inherit;
    display: block;
    height: 100%;
}

.pending-summary {
    align-items: center;
    background: var(--bg);
    border-radius: 10px;
    display: flex;
    gap: 12px;
    margin-top: 22px;
    padding: 16px;
}

.pending-summary strong {
    font-size: 34px;
}

.pending-summary span {
    color: var(--muted);
}

.admin-tabs {
    display: flex;
    gap: 10px;
    margin: 0 0 18px;
}

.ticket-tools {
    align-items: center;
    display: grid;
    gap: 12px;
    grid-template-columns: minmax(220px, 1fr) 160px 160px;
    margin: 0 0 18px;
}

.ticket-tools input,
.ticket-tools select {
    margin-top: 0;
}

.admin-tabs button {
    background: var(--panel);
    border: 1px solid var(--line);
    color: var(--text);
}

.admin-tabs button.active {
    background: var(--primary);
    border-color: var(--primary);
    color: #fff;
}

.admin-tab-panel,
.admin-view-panel {
    display: none;
}

.admin-tab-panel.active,
.admin-view-panel.active.grid-panel {
    display: grid;
}

.card.admin-tab-panel.active,
.card.admin-view-panel.active,
.admin-view-panel.active:not(.grid-panel) {
    display: block;
}

.access-box {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    margin-bottom: 18px;
}

.access-box span {
    background: var(--bg);
    border: 1px solid var(--line);
    border-radius: 999px;
    font-weight: 700;
    padding: 10px 14px;
}

.ticket-stack {
    display: grid;
    gap: 18px;
}

.ticket-head,
.ticket-meta,
.inline-form {
    display: flex;
    align-items: center;
    gap: 14px;
    justify-content: space-between;
}

.ticket-head h2 {
    margin: 6px 0 0;
}

.eyebrow {
    color: var(--muted);
    font-size: 12px;
    text-transform: uppercase;
}

.ticket-card p {
    color: var(--muted);
}

.ticket-meta {
    background: var(--bg);
    border-radius: 8px;
    color: var(--muted);
    flex-wrap: wrap;
    font-size: 13px;
    justify-content: flex-start;
    padding: 12px;
}

.inline-form {
    margin-top: 16px;
}

.inline-form select {
    max-width: 170px;
}

.inline-form button {
    min-width: 110px;
}

.table-update-form {
    align-items: center;
    display: grid;
    gap: 8px;
    grid-template-columns: 140px minmax(160px, 1fr) 76px;
    min-width: 420px;
}

.table-update-form input,
.table-update-form select {
    margin-top: 0;
    padding: 8px 10px;
}

.table-update-form button {
    min-height: 36px;
    padding: 0 10px;
}

.report-bars {
    display: grid;
    gap: 18px;
    margin: 22px 16px;
}

.report-bars div {
    align-items: center;
    display: grid;
    gap: 12px;
    grid-template-columns: 128px 1fr 38px;
}

.report-bars span {
    color: var(--muted);
    font-size: 13px;
}

.report-bars b {
    background: linear-gradient(90deg, var(--primary) var(--w), var(--bg) var(--w));
    border-radius: 999px;
    height: 14px;
}

.report-bars em {
    color: var(--muted);
    font-style: normal;
    text-align: right;
}

.daily-chart {
    align-items: end;
    display: grid;
    gap: 14px;
    grid-auto-flow: column;
    grid-auto-columns: minmax(52px, 1fr);
    min-height: 220px;
    overflow-x: auto;
    padding-top: 20px;
}

.backup-list {
    display: grid;
    gap: 12px;
}

.backup-list div {
    background: var(--bg);
    border: 1px solid var(--line);
    border-radius: 8px;
    display: grid;
    gap: 5px;
    padding: 12px;
}

.backup-list span {
    color: var(--muted);
    font-size: 12px;
}

.command-box {
    background: #111827;
    border-radius: 8px;
    color: #e5edf8;
    overflow-x: auto;
    padding: 16px;
    white-space: pre-wrap;
}

.daily-bar {
    align-items: center;
    display: flex;
    flex-direction: column;
    gap: 8px;
    height: 220px;
    justify-content: end;
}

.daily-bar b {
    align-items: center;
    background: linear-gradient(180deg, #6ea8ff, var(--primary));
    border-radius: 6px 6px 0 0;
    color: #fff;
    display: flex;
    font-size: 12px;
    justify-content: center;
    min-height: 28px;
    height: var(--h);
    width: 100%;
}

.daily-bar span {
    color: var(--muted);
    font-size: 12px;
    white-space: nowrap;
}

.detail-grid {
    display: grid;
    grid-template-columns: 120px 1fr;
    gap: 12px 18px;
    margin: 0 0 20px;
}

.detail-grid dt {
    color: var(--muted);
    font-weight: 700;
}

.detail-grid dd {
    margin: 0;
}

.timeline {
    display: grid;
    gap: 14px;
}

.timeline article {
    border-left: 3px solid var(--primary);
    padding-left: 14px;
}

.timeline span {
    color: var(--muted);
    display: block;
    font-size: 12px;
    margin-top: 3px;
}

@media (max-width: 980px) {
    .portal-shell,
    .client-portal {
        grid-template-columns: 1fr;
    }

    .sidebar,
    .client-sidebar {
        min-height: auto;
        position: static;
    }

    .metric-grid,
    .workspace-grid,
    .dashboard-grid,
    .decision-grid,
    .ticket-tools,
    .auth-shell,
    .form-grid {
        grid-template-columns: 1fr;
    }

    .hero-panel,
    .ticket-head,
    .inline-form {
        align-items: stretch;
        flex-direction: column;
    }

    .brand-panel {
        min-height: auto;
        padding: 40px;
    }

    .auth-card {
        padding: 40px;
    }
}

@media (max-width: 560px) {
    .portal-main {
        padding: 24px 14px;
    }

    .hero-panel h1 {
        font-size: 26px;
    }

    .metric-grid strong {
        font-size: 44px;
    }

    .brand-panel h1 {
        font-size: 38px;
    }

    .auth-links {
        align-items: flex-start;
        flex-direction: column;
    }
}

/* Dashboard graph hardening: keep analytics charts intact even after generic card/table rules. */
.admin-modern .analytics-card {
    min-height: 360px !important;
    overflow: hidden !important;
    padding: 0 !important;
}

.admin-modern .analytics-card .card-title {
    align-items: center !important;
    border-bottom: 1px solid var(--line) !important;
    display: flex !important;
    justify-content: space-between !important;
    margin: 0 !important;
    padding: 14px 16px !important;
}

.admin-modern .chart-actions {
    align-items: center !important;
    display: flex !important;
    flex-wrap: wrap !important;
    gap: 8px !important;
    justify-content: flex-end !important;
}

.admin-modern .chart-actions span {
    background: #f4f6fb !important;
    border: 1px solid #dde4f0 !important;
    border-radius: 5px !important;
    color: #667085 !important;
    display: inline-flex !important;
    font-size: 11px !important;
    font-weight: 700 !important;
    line-height: 1 !important;
    padding: 6px 8px !important;
    white-space: nowrap !important;
}

.admin-modern .analytics-note {
    color: var(--muted) !important;
    font-size: 13px !important;
    margin: 14px 16px 10px !important;
}

.admin-modern .business-hours {
    align-items: center !important;
    color: #4b5568 !important;
    display: flex !important;
    flex-direction: row !important;
    font-size: 12px !important;
    gap: 8px !important;
    margin: 0 16px 18px !important;
}

.admin-modern .business-hours input {
    flex: 0 0 auto !important;
    height: 14px !important;
    margin: 0 !important;
    width: 14px !important;
}

.admin-modern .average-chart-wrap {
    display: grid !important;
    grid-template-columns: 30px 1fr !important;
    margin: 0 16px 18px !important;
}

.admin-modern .chart-axis {
    color: #68758a !important;
    display: flex !important;
    flex-direction: column !important;
    font-size: 11px !important;
    height: 210px !important;
    justify-content: space-between !important;
    padding: 10px 6px 30px 0 !important;
    text-align: right !important;
}

.admin-modern .average-chart {
    align-items: end !important;
    background: linear-gradient(#e8edf5 1px, transparent 1px) 0 0 / 100% 20%, #fff !important;
    border-bottom: 1px solid #d9e0eb !important;
    border-left: 1px solid #d9e0eb !important;
    display: grid !important;
    gap: 24px !important;
    grid-template-columns: repeat(4, minmax(0, 1fr)) !important;
    height: 210px !important;
    padding: 16px 26px 0 !important;
}

.admin-modern .avg-bar {
    align-items: center !important;
    display: flex !important;
    flex-direction: column !important;
    gap: 8px !important;
    height: 100% !important;
    justify-content: end !important;
    min-width: 0 !important;
}

.admin-modern .avg-bar b {
    border: 2px solid currentColor !important;
    border-radius: 6px 6px 0 0 !important;
    display: block !important;
    height: var(--h) !important;
    position: relative !important;
    width: 100% !important;
}

.admin-modern .avg-bar b em {
    color: #24324b !important;
    font-size: 12px !important;
    font-style: normal !important;
    font-weight: 800 !important;
    left: 50% !important;
    position: absolute !important;
    top: 8px !important;
    transform: translateX(-50%) !important;
}

.admin-modern .avg-bar.lime b { background: rgba(168, 207, 40, 0.45) !important; }
.admin-modern .avg-bar.amber b { background: rgba(255, 188, 23, 0.34) !important; }
.admin-modern .avg-bar.green b { background: rgba(37, 187, 105, 0.50) !important; }
.admin-modern .avg-bar.blue b { background: rgba(82, 110, 220, 0.42) !important; }

.admin-modern .avg-bar span {
    color: var(--muted) !important;
    display: block !important;
    font-size: 12px !important;
    margin: 0 !important;
    text-align: center !important;
}

.admin-modern .priority-layout {
    align-items: center !important;
    display: grid !important;
    gap: 26px !important;
    grid-template-columns: 1fr 150px !important;
    margin: 0 16px 18px !important;
    min-height: 230px !important;
}

.admin-modern .priority-donut {
    align-items: center !important;
    background: conic-gradient(#bfeecf 0 var(--low), #a8aedf var(--low) calc(var(--low) + var(--medium)), #f3d36d calc(var(--low) + var(--medium)) 100%) !important;
    border-radius: 999px !important;
    display: grid !important;
    height: 210px !important;
    justify-self: center !important;
    place-items: center !important;
    position: relative !important;
    width: 210px !important;
}

.admin-modern .priority-donut.empty {
    background: conic-gradient(#eef2f7 0 100%) !important;
}

.admin-modern .priority-donut > div {
    background: var(--panel) !important;
    border-radius: inherit !important;
    display: grid !important;
    height: 104px !important;
    place-items: center !important;
    text-align: center !important;
    width: 104px !important;
}

.admin-modern .priority-donut strong {
    display: block !important;
    font-size: 28px !important;
    line-height: 1 !important;
}

.admin-modern .priority-donut > div span {
    color: var(--muted) !important;
    display: block !important;
    font-size: 12px !important;
    margin-top: -18px !important;
}

.admin-modern .priority-donut .donut-num {
    align-items: center !important;
    background: rgba(255, 255, 255, 0.78) !important;
    border: 1px solid rgba(255, 255, 255, 0.92) !important;
    border-radius: 999px !important;
    color: #35415a !important;
    display: flex !important;
    font-size: 12px !important;
    font-weight: 800 !important;
    height: 28px !important;
    justify-content: center !important;
    margin: 0 !important;
    position: absolute !important;
    width: 28px !important;
}

.admin-modern .priority-legend {
    display: grid !important;
    gap: 10px !important;
}

.admin-modern .priority-legend p {
    align-items: center !important;
    display: grid !important;
    gap: 8px !important;
    grid-template-columns: 12px 1fr auto !important;
    margin: 0 !important;
}

.admin-modern .priority-legend i {
    display: block !important;
    height: 12px !important;
    width: 12px !important;
}